✨ Introduction

At Balloon Bouquet Bliss (BalloonBliss.co.uk), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our website, social media pages, services and products.

By using our website, contacting us, requesting a quotation, making a booking or purchasing products and services, you agree to the practices described within this Privacy Policy.

We are committed to handling your information responsibly and in accordance with applicable UK data protection legislation.

📋 Information We Collect

Depending on your interaction with Balloon Bouquet Bliss, we may collect the following information:

• Full Name
• Email Address
• Telephone Number
• WhatsApp Contact Information
• Billing Information
• Delivery Address
• Event Venue Address
• Event Dates & Times
• Booking Details
• Celebration Preferences
• Personalised Gift Information
• Payment Information
• Photographs You Provide
• Website Usage Information

We only collect information necessary to provide our services, fulfil bookings, communicate with customers and improve our business operations.

🎈 How We Use Your Information

We use customer information for legitimate business purposes including:

• Processing bookings and enquiries.
• Providing quotations and invoices.
• Delivering products and services.
• Managing event arrangements.
• Customer support and communication.
• Creating personalised gifts and decorations.
• Improving our website and services.
• Maintaining business records.
• Complying with legal obligations.

We may also use your contact details to send important updates relating to your booking, delivery, installation or event arrangements.

We do not sell your personal information to third parties.

💜 Your Privacy Matters

We are committed to protecting your personal information and maintaining the trust of every customer we serve.

🍪 Cookies & Website Analytics

BalloonBliss.co.uk may use cookies and similar technologies to improve website functionality, enhance user experience and better understand how visitors interact with our website.

Cookies are small text files stored on your device that help websites remember information about your visit.

We may use cookies to:

• Improve website performance.
• Remember user preferences.
• Monitor website traffic.
• Analyse visitor behaviour.
• Improve website security.
• Enhance customer experience.

We may use third-party analytics services such as Google Analytics to help us understand website performance and visitor activity.

You can disable cookies through your browser settings at any time; however, certain website features may not function correctly if cookies are disabled.

📧 Marketing Communications

From time to time, Balloon Bouquet Bliss may send marketing communications relating to:

• Special Offers
• Seasonal Promotions
• New Services
• Event Inspiration
• Celebration Ideas
• Company Updates

Marketing communications will only be sent where legally permitted or where you have provided consent.

Customers may unsubscribe from marketing communications at any time by:

• Following unsubscribe instructions.
• Contacting our customer support team.
• Requesting removal via email.

Opting out of marketing communications will not affect important booking-related communications.

🤝 Data Sharing & Third Parties

Balloon Bouquet Bliss does not sell, trade or rent customer information to third parties for marketing purposes.

However, we may share limited information with trusted third-party service providers where necessary to operate our business and deliver services.

Examples may include:

• Payment Processors
• Delivery Providers
• Website Hosting Providers
• Email Service Providers
• Business Software Providers
• Professional Advisors

All third-party providers are expected to handle personal information securely and in accordance with applicable privacy regulations.

We may also disclose information where required by law, court order, regulatory authority or legal obligation.

💳 Payment Security

Protecting payment information is extremely important to us.

Where payments are processed online, transactions may be handled through secure third-party payment providers that use industry-standard encryption and security measures.

Balloon Bouquet Bliss does not intentionally store complete payment card details on its own systems unless required for legitimate business purposes and permitted by applicable law.

Customers are encouraged to use secure payment methods and to contact us immediately if they suspect unauthorised activity relating to their booking.

🗂️ Data Storage & Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

Information may be retained for:

• Booking Management
• Customer Service
• Accounting Requirements
• Tax Obligations
• Legal Compliance
• Business Record Keeping

When information is no longer required, it will be securely deleted, anonymised or destroyed where reasonably possible.

We take reasonable steps to protect stored information against unauthorised access, disclosure, loss or misuse.

🔐 Keeping Your Information Safe

Balloon Bouquet Bliss is committed to maintaining strong privacy practices and protecting customer information through responsible data management and security measures.

⚖️ Your Data Protection Rights

Under applicable UK data protection laws, you may have certain rights regarding your personal information.

Depending on your circumstances, these rights may include:

• The right to access your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information.
• The right to restrict certain processing activities.
• The right to object to specific uses of your information.
• The right to request transfer of your data where applicable.
• The right to withdraw consent where processing is based on consent.

We will make reasonable efforts to respond to legitimate requests within applicable legal timeframes.

📝 Access, Correction & Deletion Requests

If you would like to access, update, correct or delete your personal information, you may contact Balloon Bouquet Bliss using the contact details provided below.

To protect customer privacy and security, we may request verification of identity before processing certain requests.

Please note that some information may need to be retained for:

• Legal obligations.
• Tax and accounting requirements.
• Fraud prevention.
• Business record keeping.
• Contractual obligations.

Where information cannot be deleted due to legal requirements, we will explain the reasons wherever appropriate.

👶 Children's Privacy

Balloon Bouquet Bliss provides services for family celebrations, children's parties and events; however, our website is not specifically directed toward children.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If a parent or guardian believes that a child has provided personal information without consent, they should contact us immediately so appropriate action can be taken.

Protecting children's privacy and safety remains a priority for Balloon Bouquet Bliss.

🌍 International Data Transfers

Some of our service providers, software platforms or website systems may operate outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect customer information.

These safeguards may include:

• Secure service providers.
• Contractual data protection obligations.
• Industry-standard security measures.
• Compliance with applicable privacy regulations.

We aim to ensure that customer information receives an appropriate level of protection regardless of where it is processed.

🔄 Changes To This Privacy Policy

Balloon Bouquet Bliss reserves the right to update or modify this Privacy Policy from time to time.

Updates may occur due to:

• Changes in legal requirements.
• Business developments.
• New services or products.
• Technology updates.
• Security improvements.

The latest version of this Privacy Policy will always be published on BalloonBliss.co.uk and will become effective upon publication unless otherwise stated.

Customers are encouraged to review this page periodically to stay informed about how their information is protected.

📞 Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Balloon Bouquet Bliss Co. Ltd.

Website: BalloonBliss.co.uk

Email: info@balloonbliss.co.uk

Phone / WhatsApp: +44 7738 864403

Service Areas: Manchester, Cheshire & Surrounding Areas

✅ Final Privacy Notice

At Balloon Bouquet Bliss, we value the trust our customers place in us. We are committed to protecting personal information, maintaining transparency and ensuring that customer data is handled responsibly and securely.

By using our website, contacting us, requesting quotations, making bookings or purchasing products and services, you acknowledge that you have read and understood this Privacy Policy.

We remain dedicated to providing exceptional customer service while safeguarding your privacy and personal information.

💜 Your Privacy Is Important To Us

Balloon Bouquet Bliss is committed to protecting your personal information while creating beautiful celebrations, unforgettable memories and exceptional customer experiences throughout Manchester, Cheshire and beyond.